At Beleri London, we want you to feel confident and comfortable when you shop with us. If something isn’t right, we’re here to make it easy and stress‑free.
1. Eligibility for Returns
You can request a return if:
The item is unused, unworn, and in original condition
Tags and packaging are still attached
The request is made within 7 days of receiving your order
If the product is damaged, incorrect, or defective, please contact us immediately. We’ll fix it right away.
2. Non‑Returnable Items
Some items cannot be returned for hygiene and quality reasons:
Used or worn products
Items without original tags/packaging
Fragrances or personal-care items opened/used
Items purchased on final sale (if mentioned)
3. Refund Process
Once your return is received and inspected:
If approved, your refund will be issued to your original payment method
Shipping charges are non‑refundable
Refunds usually take 5–10 working days, depending on your bank/payment provider
4. Exchanges
Need a different size, color, or product?
We’re happy to exchange it (if stock is available). If not, we’ll process a refund instead.
5. Damaged or Wrong Items
If you received:
A damaged product
A different item than what you ordered
Don’t hesitate to get in touch with us within 48 hours with:
Your order number
Pictures of the product received
We’ll prioritize your case and replace the item as fast as possible.
6. Return Shipping
Customers are responsible for sending the item back unless the product was damaged or incorrect.
We’ll share the return address once your return request is approved.
Our support team will guide you through the quick return steps.
8. Our Promise
We value your trust. Our goal is to ensure every order from Beleri London feels special — and if it doesn’t, we’ll do everything we can to make it right.
